Help Desk News and Updates

Monday 26 February 2007

Looking for ways to serve you better

The MFRMLS Help Desk Professionals are constantly looking for ways to enhance subscriber services and overcome challenges. Recently we noted several calls from subscribers who use the WildBlue high-speed Internet service provider and experienced difficulty accessing MLXchange. Josen Rivadeneira, one of MFR's Lead Technicians, took the time to partner with WildBlue to create a solution for this issue:

Over the past few months the Mid-Florida Regional MLS Help Desk has received a noticeable number of calls from members who have been experiencing challenges when trying to use MLXchange over WildBlue's High-Speed Internet service.

The Mid-Florida Regional MLS Help Desk has worked closely with Wildblue's Support Team. In doing so, we have developed a resolution that will solve the compatibility challenge between these two products. If you are currently using WildBlue as your Internet Service Provider and are experiencing any technical challenges using MLXchange, please use the steps below to help resolve the issue.

  1. Go to Control Panel located within the start menu. Depending on your customized view, the control panel interface will resemble one of the two examples below:


    2. Figure A – Classic View



    Figure B - Category View



  2. Open Internet Options (In category view, Internet Options is located under the Network and Internet Connections icon [Figure B]
  3. Click on Connections, located at the top tabs within the Internet Properties window
  4. Select LAN Settings. [Figure C].


    5. Figure C



  5. Uncheck the boxes next to Automatically detect settings and Use automatic configuration script options. Clear any websites that are in the address field. (Figure D).


    6. Figure D



  6. Click OK to exit the Local Area Network (LAN) Settings, and then click OK to exit the Internet Properties Window.
  7. Open MLXchange in Internet Explorer. Check to see if there are any problems when logging in. If the Problem persists, please contact the MLS Help Desk for further technical assistance. They can be reached at (407) 513-7288, or toll-free at (800) 686-7451 or www.mfrmls.com.