Help Desk Raising the Bar

Friday 30 March 2007

We're expanding our services to better meet your needs

We know you start your workday early, stay late, and work weekends. When you need our help, you need it fast.
Starting in April, we're extending our Help Desk hours, so you can speak to a live agent earlier, later, and on the weekends when you're doing business.

We are striving to provide even quicker responses when you call the help desk. We've increased the number of Help Desk professionals ready to serve you, and we're answering a great majority of your calls within 20 seconds. By reducing your wait time, fewer calls than ever are rolling to voice mail. (If that ever happens to you, it's because all our personnel are assisting other subscribers.)

We want you to know it's a pleasure to assist you. We've made the "3 P's" the hallmark of every call we take at the Help Desk. It is our pledge to be patient, polite, and professional.

We want to constantly improve by asking for feedback. One way we are making sure we hear you is by sending out follow-up surveys through Zoomerang to randomly-selected Help Desk callers every day. We want to make our Help Desk second to none, so if you receive a survey via email, please take the time to answer a few short questions. Based on your feedback, we're raising the bar!