MLXchange 3.0 Launch

Wednesday 20 June 2007

Upgrade met with challenges

Thank you for your ongoing patience while we address the technical issues that challenged our rollout of MLXchange 3.0. When we launched MLXchange 3.0 at 9:00AM on June 5, we quickly discovered the new system faced compatibility issues with the MFR-Secure LoginKey. By 1:30PM we employed a strategy to get you back in business by temporarily suspending the LoginKey function and using the static Member ID and Password combination. That afternoon, we broadcast a special customized e-zine that announced the service interruption, described our solution, and offered tools to help you recall your password. Our attempts to reinstate the LoginKey on June 12 were postponed when we identified an additional issue that could have caused login problems. By cooperating closely with our vendors who provide our MLXchange and LoginKey service, we have put in motion a permanent solution, and we will reactivate the LoginKey soon.

In the meantime, we have received a positive response to the new features available with MLXchange 3.0. The most popular features include spell check, the new picture viewer, and the ability to reorder your search results. View more about the features of MLXchange 3.0 in our e-zine archives.